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Frequently Asked Questions
Displaying 1 to 39 (of 39 faqs)  

Shipping Questions

How long does it take you to fill an order?
How do I make a return?
How long will it take for my order to arrive?
Can I have my order split-shipped if some items are currently ou
Can I have my order RUSHED?
I don't want to pay import taxes- can you mark my package "gift"

Office Questions

Why didn't you respond to my phone message?
Why didn't you respond to my email?
How can I get a print catalog?
What are your hours of operation?
What is your satisfaction guarantee?

Clothing Questions

Are your clothes authentic enough for my group?
Do you sell patterns?
Why is the linen ivory instead of white?
Why can't I get my shirt in a color?
Why are your costumes so plain? Why don't they have trim on them
How long will it take you to make my outfit?
Can you put angel wing sleeves on my gown?
Why do you line everything in natural colored linen?

Armour Questions

How do you make armour?
How long does it take to make a full suit of armour?
Do you offer apprenticeships?
Do you use the same steel as in medieval armour?
Is the thickness of the steel used the same as medieval armour ?
Why use spring steel?
Will my armour dent?
Can I use the armour you make, or is it just for decoration?
What is worn under armour?
Do you make clothes to wear under armour, like arming coats?
Is a suit of armour difficult to wear?
I don’t see any grill visors on your helmets. Why is that?
What kind of custom projects do you accept?
Can I make payments if I order a full armour?
Can you ship to Europe or places other than the USA?
Do you make movie prop replicas or original designs?
I don’t know very much about armour. Can you help me?
Can you appraise old swords or armour?
Can you repair or restore my replica or antique arms and armour?
Where can I learn to make armour?
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